This weeks workshop was with an IT company that provides help desk support to a popular bank. The goal of the VP was to reduce the overall operating cost of the 60 member support team. A week before the workshop I created a standard process map for a support helpdesk and one of the SME’s of the team agreed that […]
Author, Quality and Business transformation professional, innovator and a pedagogue with an experience of 13 years working and consulting for fortune 100 companies. I am passionate about TRIZ and have been helping my clients to Innovate patent-able ideas. Spent a year and half of my life to turn the world on a bicycle, passing through 22 countries and in each country, tried to be in contact with ASQ and other Quality Local members communities to give lectures and workshop spreading out the ideas of Quality and Innovation.
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